Frequently Asked Questions

 1. When will I get my order?

Due to the ongoing COVID-19 pandemic, a number of Pimento Creations' manufacturers are experiencing production delays. Many manufacturing plants have had to cut staff to maintain social distancing; thereby making production times longer. Pimento Creations will keep you apprised as we get more updates and Pimento Creations thanks you for your patience and understanding. In the meantime, all merchandise created in-house, such as Pimento Creations' Jewelry pieces and Original Art, and other in-stock items, can be shipped to you on the next Saturday following your order and applicable processing time. Thank you and Pimento Creations appreciates your business. 

 2. What is your Refund & Terms of Service Policy?

Visit our Policy page to learn more. 

3. How do I apply a discount code? 

To apply an active discount code, you must add the discounted item to your cart. For example, to receive the free Shennan Promotional Wine Stopper ($25 value), you can use the search bar and type in "Wine Stopper" to search for the item on our website, or you can click the link at the top of each page. Once you have found the item, add it to your cart and input the discount code to apply the deal at checkout.